VendSolution (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website.
This policy applies only to this website and does not cover offline activities or other services unless explicitly stated.
1. Information We Collect
We may collect the following types of information:
- Personal Information you voluntarily provide, such as:
Name, Company name, Email address, Website, Message content (via contact forms); - Usage Data, such as:
IP address, Browser type, Pages visited, Time and date of visits; - Cookies and similar tracking technologies.
Providing personal data is optional, but failure to do so may limit our ability to respond to inquiries.
2. How We Use Your Information
We use your information to:
- Respond to inquiries and requests;
- Communicate with you about our products or services;
- Send newsletters or updates (where you have opted in);
- Monitor and improve website performance and user experience;
- Comply with legal obligations and protect our rights.
3. Analytics and Third-Party Services
We use third-party services to support our website operations, including:
- Google Analytics: Used to analyze website traffic and usage patterns. Google may process data on servers located outside your country of residence.
- Mailchimp: Used for managing email communications and newsletters.
These providers process data in accordance with their own privacy policies.
4. Cookies
We use cookies and similar technologies to:
- Ensure proper website functionality;
- Analyze traffic and usage;
- Improve user experience.
You can manage or disable cookies through your browser settings or via our cookie consent banner where available.
5. Legal Basis for Processing (EU Users)
Where applicable under data protection laws (including GDPR), we process personal data based on:
- Your consent;
- The performance of a contract or pre-contractual steps;
- Compliance with legal obligations;
- Our legitimate business interests.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal data;
- Request correction or deletion;
- Restrict or object to processing;
- Withdraw consent at any time;
- Request data portability.
To exercise these rights, please contact us using the details below.
Data Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission over the Internet is completely secure.
International Data Transfers
Your data may be processed in countries outside your own. We take reasonable steps to ensure appropriate safeguards are in place for such transfers.
Contact Information
Data Controller:
VENSOLUTION (HK) LTD.
HO KING COMM CTR 2-16, FA YUEN ST, MONGKOK, KOWLOON, HONG KONG
Email: support@vendsolution.com
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated revision date.
